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Perspectives on Student Housing Facilities and Operations – Recorded LIVE at the 2019 Annual Meeting with COCM Assistant Directors

Perspectives on Student Housing Facilities and Operations – Recorded LIVE at the 2019 Annual Meeting with COCM Assistant Directors

Every year COCM hosts an Annual Meeting in Birmingham, Alabama. In February, COCM’s Assistant Directors fly in from over 40 different sites for a week of learning, listening, sharing, and building community amongst fellow student housing professionals.

Being an Assistant Director of Housing can mean many things. Depending on the particular site, AD’s have a variety of roles, responsibilities, and challenges in facilities, maintenance, operations and res life. During one session at the 2019 Annual Meeting we sat down with four of our assistant directors to discuss their experiences and perspective from what they have learned at their own site.

Our panelists are from very different sites with different students – and with that we get some great insight from their unique perspectives. Learn about all that goes into running on-campus housing and the creative ways these individuals have approached their everyday work to create an environment for student success.

The Panel Participants:

  • Omar Mahmoud, Assistant Director for Operations at The Heights at Montclair State University
  • Chris Adams, Associate Director of Maintenance Operations at South Campus Commons at Univ. of Maryland
  • Lupita “Pete” Morales, Assistant Director for Housing Business Operations at Green River College
  • Ryan Rosevelt, Assistant Director of Residence Life, First Year Residence Halls at Marshall University

Topics Covered:

  • How you explain what you do in your role as an assistant director to your friends and family
  • Perspectives on both operations responsibilities as well as facilities responsibilities
  • What issues they see most often in their site-specific role, and how they manage that issue
  • The importance of walking alongside students on their individual journey
  • Working with international students who are adapting to being away from home
  • Educating residence on how to use appliances as well as how to deal with maintenance issues
  • Looking at new things like technology that student are interested in having in their residence hall
  • Lessons learned through their years of experienceHow to grow in your career through these lessons learned
  • How being valued as an employee changed perspective on worth
  • How student housing is so much more than just putting students in rooms

Connect with Leigh Anne and COCM:


Leigh Anne is the Director of Creative and Brand Marketing at COCM. In her role, she supports the development and implementation of the annual corporate marketing plan. She is responsible for overall brand strategy, content marketing, social media, video production, COCM’s website, marketing materials design and production, as well as serving as our liaison for COCM's sponsorships.